Karisma Hotels & Resorts just announced the first-ever Autism Concierge, a contact for all autism-related questions at resorts in Mexico and the Dominican Republic. This initiative was done in partnership with Autism Double-Checked, an industry organization that aims to better serve guests with autism through industry-specific and job-specific training for all public-facing staff.
The concierge service will allow families traveling with a child or adult with autism to ask about specific needs while at the resort (via the resort’s visitor guide) and during the planning process. Guests and advisors looking for support while planning vacations can contact the Autism Concierge at autism_concierge@karismahotels.com.
"We continually work to exceed our guests' expectations by adapting ourselves to their needs," said Daniel Lozano, vice president of operations at Karisma Hotels & Resorts. "In addition to ongoing training, this added resource will assure guests that we take their concerns seriously and that we want them to feel at home at our resorts."
In addition to the Autism Concierge, every member of Karisma’s staff has completed Autism Double-Checked courses in order to assist guests with autism. This year, the resort group also plans to introduce temporary door alarms, available upon request, to ensure loved ones are safe and secure.
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It takes specialized training to understand and address the specific needs of travelers with autism, and we’re proud to help bring understanding and compassion to our travel industry partners.
"Inclusion is only possible if you truly understand the population you wish to include," said Alan Day, co-founder and CEO of Autism Double-Checked. "It takes specialized training to understand and address the specific needs of travelers with autism, and we’re proud to help bring understanding and compassion to our travel industry partners. Karisma Hotels & Resorts has been truly dedicated to undertaking this training and pursuing their vision of diversity and inclusion."
According to Autism Double-Checked, the autism community in the U.S. comprises about 25 million people who are eager to travel and are brand loyal to companies that understand their needs.
Karisma Resorts That Are Autism Double-Checked
In Mexico: Nickelodeon Hotels & Resorts Riviera Maya, Margaritaville Beach Resort Riviera Cancun, Azul Beach Resort Riviera Cancun, Generations Riviera Maya, El Dorado Royale, El Dorado Casitas Royale, El Dorado Maroma, El Dorado Seaside Suites and Palafitos Overwater Bungalows.
In the Dominican Republic: Nickelodeon Hotels & Resorts Punta Cana and Margaritaville Beach Resort Cap Cana.
