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Trade Secrets on the Road (Part 1): ASTA’s Zane Kerby on American Airlines and the Importance of Education

Jun 03, 2024
Airlines  Events  Government & Politics  Podcasts  Training and Education  Travel Agents  Travel News  
Trade Secrets on the Road (Part 1): ASTA’s Zane Kerby on American Airlines and the Importance of Education
Credit: 2023 Jenn Martins/Tori Halpin

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Trade Secrets is on the road for a special, three-episode series recorded on the ground at the ASTA Travel Advisor Conference in Dallas. In this episode, part one in the series, hear ASTA CEO Zane Kerby’s take on American Airlines’ decision to change course on its NDC implementation after listening and responding to the travel agency community, as well as why ATSA is making changes to its Verified Travel Advisor (VTA) certification program. Then, hear from two advisors on their own journeys to become VTAs.

This episode is sponsored by the Globus family of brands.

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Credit: 2024 Jenn Martinns

Resources Mentioned in This Episode and Related Reading

From TravelAge West:

- Travel Advisor Conference: ASTA celebrates AA win, pushes VTA certification

    From Travel Weekly:

    - ASTA says its advocacy factored into American’s NDC reversal

    - A victory for travel advisors was cause for celebration at the ASTA conference

    - ASTA stiffens certification requirements for Verified Travel Advisor program

    Ask a Question on the Podcast

    If you're a travel advisor with a question about the latest travel news, trends, best business practices or more, please call our hotline and leave a message at 201-902-2098 or send an email to tradesecrets@travelweekly.com.

    About Your Hosts

    Emma Weissmann is the Managing Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives — the highs and lows that make them human.

    Jamie Biesiada is a Senior Editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors’ 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine. 

    About the Show

    Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, is where travel advisors ask — and answer — questions. On each podcast, our editors will ask a veteran travel industry insider to join them and field listeners’ questions. Topics will range from business advice to industry trends, history and more — as long as it’s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at www.travelagewest.com/podcasts/trade-secrets.

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